Terms of Sale/Adoption

 

 

Adoptions of rescues who are ready (or able) to be re-homed

Occasionally we may have rescues available for loving PET ONLY homes.  Except for extremely expensive rescue cases we do not charge for these.  We would however love it if you would donate money to the animal charity of your choice in your new pet's name.  We WILL NOT adopt a rescue or retired breeder for the purpose of breeding and should you breed them we will not guarantee the health of the litter or the parent.  For information on Rescues or Breeders available please e-mail us

An adoption application and background check may be requested before consideration is given failure to agree to this may keep you from being able to adopt...

 

Terms of Sale/Shipping/Delivery/Health Guarantee Information
**Please read these terms closely as you will be asked to sign a similar agreement before we place a baby in your home and refusal to do so will void the sale and cause you to forfeit any deposit you may have placed on a baby from us!!**

If you would like to purchase a Hedgehog or Chinchilla from us please 
e-mail me.  For health and comfort reasons we WILL NOT touch or disturb hedgehog mothers and their offspring for a minimum of 2 weeks and in most cases 3 weeks unless absolutely necessary.  We will not sell for re-sale or wholesale under any circumstances so please don’t ask; we reserve the right to refuse sale to anyone at anytime.  Hedgehog and Chinchilla babies can be reserved once they are sexed, we require a NON-REFUNDABLE deposit of $40.00 upon reservation request and the amount of time we hold the baby will be determined on a case by case basis.  We will make no exceptions to this rule!!  We take reservations as a customer courtesy and if we hold a baby past the agreed upon time period your deposit will be forfeit.  We prefer certified funds but will accept personal checks with the understanding your baby may not be picked up until we receive confirmation from your bank that the check has cleared.  ***Wells Fargo customers please note, in order for us to accept your personal check we will hold your baby 3 full weeks unless you can offer proof that the funds have cleared your bank, we are sorry for this inconvenience but Wells Fargo will not allow verification of funds and are very slow in clearing and returning NSF funds. *** We keep all babies for a minimum of 8 weeks.  Babies can be reserved via our website although we always encourage you to come and personally choose your baby and meet the parents.  In some cases entrance to our maternity room may not be allowed due to the risk of cannibalization or rejected litters or if we can not maintain the level of sanitation we strive for.  This is rare but does occur occasionally if we have nursing joeys or hoglets in the room who are at risk of being cannibalized or rejected. 

 

Shipping: We do occasionally ship through Delta or Northwest Airlines out of Rapid City, SD.  It's a 2 hour drive to the airport (4 hours round trip), we offer this service free of charge providing we are given adequate notice to receive the health certificate and purchase the kennel cab.  If you require your animal to be shipped without advance notice there will be a $50 up charge.  Delta has strict temperature regulations which make shipping more difficult, Northwest is by far the better option.  Shipping usually runs in between $160-$170 for the actual flight, $30 for the health certificate, and $20 for an airline approved kennel cab that’s yours to keep.  We will not ship to an illegal state.  Illegal states at this time are: AZ, CA, ME, PA, GA, VT and HI.  Some cities, counties, and townships also have limitations on exotics (e.g. New York City and until recently Denver city proper) so please do call your local game and fish department or animal control to ensure legality in your area prior to contacting us.  Under no circumstances will we even consider placing an animal in an illegal area so please don’t waste our time or yours by asking.

We do not breed or guarantee color or size in any of our litters, if you want a large show quality Chinchilla it may be best for you to wait until we get a better idea of the final size.  Please take note that Hedgehog babies go through several quilling cycles which can begin anytime after about birth and can last several months.  It is possible for them to change color during this process not to mention they can be quite grumpy.

Each of our babies comes with a two week health guarantee.  If at any time in your two week period your baby does not meet your expectations in health or temperament you can return the baby for a refund or exchange, the baby must be returned at buyer's expense before we will refund your money or give you a replacement.  In the event we have no babies available when you return yours, you can reserve another baby from the next litters or opt for the refund.  **We reserve the right to request Necropsy &/or a Veterinary report before offering any refund or replacement due to the death of a baby and a refund WILL NOT be given under any circumstances if we suspect or the vet doing the Necropsy confirms neglect or abuse. ** 

***Special note, if your Hedgehog becomes afflicted with WHS or anything that mimics the symptoms of WHS we ask that you submit to Necropsy once your Hedgehog crosses the bridge.  If the Necropsy is cost prohibitive please let us know and we will do what we can to assist you.  Upon positive WHS diagnosis please let us know so that we may discontinue that line and notify the registry as well as the owners of any littermates and we will gladly give you a baby from another litter at no cost.  Another hedgehog or refund past the original 2 week guarantee period will only be a considered upon definite diagnosis of WHS, for more WHS information please see our
Hedgehog  page and the health care section. *** 

We do not guarantee temperament, we do our best to make sure our babies will be affectionate and tolerant but we can not guarantee the final temperament of your baby.  If you end up with a Hedgehog that is "prickly" or a Joey that is “crabby” and you can not get them to come around we will be glad to help you learn to bring them around.  We do understand it is possible to have a Hedgehog that is not friendly no matter what, if that is the case we will arrange for an exchange or refund, this will be totally at our discretion and anything past 30 days will be pro-rated.  We will warranty Chinchillas against Malocclusion and if for some reason you decide a Chinchilla is not the right pet for you please see above and below.  We will offer any advice, counseling, or hands on help you need to assure you and your pet will be happy together, this includes but is not limited to cage set up, diet counseling, veterinary referrals and liaison service, and the introductory period.  It’s important to understand there is an “introductory period” with all of these species and they may be a bit grumpy or withdrawn for a few days.  This doesn’t mean they hate you and if you need help please do let us know!

All of our babies will come with a small bag of food, a printed care sheet, pedigree, and the required USDA paperwork.  If you are purchasing your baby with the intention of breeding them I have no problem with that as long as you are honest up front.  We will do our very best to guide you in the right direction.  If we feel at any time you are being less than honest with us regarding your intentions for our offspring then we will halt the sale immediately and if a deposit has been placed we will NOT refund it so please be honest and up front regarding your intentions. Each baby in our home is handled daily and we love them very much we will not sell them if they will be placed in a harmful or neglectful situation and you may be asked to prove you are the best home possible for our baby.  

Cuddly Critters Exotics reserves the right to alter these terms and prices without prior notice at any time we deem it necessary and without prior notification...